Flow Description

1. If the product fails during use or the user has questions when debugging the product parameters, you can call our company for service at any time;

2. When applying for repair, the customer needs to provide the following information: contact person, contact information, contact address, machine model, serial number, fault phenomenon;

3. After receiving the customer's fault report call, the service engineer can communicate and guide by telephone and give preliminary problem solutions;

4. If the problem is not solved by telephone communication, according to the situation of the faulty machine, arrange an engineer to provide on-site service or notify the customer to send it to the designated maintenance point for maintenance;

5. No matter which way the service is used, our ultimate goal is to help customers solve problems before the service is completed.